Delivery & Exchange

At UZEL Pakistan, we carefully check every handbag before dispatch. Please review our delivery and exchange policy before placing your order.

Delivery Information

Orders are processed within 1–2 business days and are usually delivered across Pakistan within 3–5 business days. Delivery times may vary due to weekends, public holidays, weather conditions or the customer’s location. Applicable delivery charges will be shown at checkout.

Exchange Policy

An exchange request must be made within 3 days of receiving the order. The handbag must be unused, undamaged and returned with its original packaging and tags. Exchange is subject to product availability. If the requested design is unavailable, you may select another available product of equal value. 

Damaged or Incorrect Item

If you receive a damaged or incorrect item, contact us on WhatsApp within 24 hours of delivery. Please provide your order details and a clear, unedited unboxing video showing the sealed parcel, shipping label and product. Once verified, UZEL Pakistan will arrange a replacement or suitable resolution.

Items Not Eligible for Exchange

Items cannot be exchanged if they have been used, damaged after delivery, or returned without their original packaging and tags. Minor colour differences caused by lighting, photography or screen settings are not considered defects. Change-of-mind returns are not accepted.

Exchange Shipping Charges

If the exchange is due to a damaged or incorrect item sent by UZEL Pakistan, we will cover the delivery charges. For any other approved exchange, the customer will be responsible for both return and replacement delivery charges.

Contact Us

For delivery or exchange assistance, contact UZEL Pakistan on WhatsApp at +92 302 5092018 or email us at uzeluzelhandbags@gmail.com. Please mention your name and order details so we can assist you quickly.